Totally Toni is back...Toni Blake is an Inspirational Keynote, Comedianne, Marketing Expert, Author, Consultant and 'Industry Favorite'! Toni is joining the GIAA again to present "The Economics of Loyalty"
In a market where the price can dominate marketing messages, it’s good to remember that when people choose for the price, there is ZERO LOYALTY! They will leave for the next great deal down the street without a second thought. A culture of loyalty exists when people choose your company and community because what they LOVE about the people, place, and life. Loyal people stay, work harder and are more likely to share a referral, positive online review and renew!
The economics of loyalty has a clear vision to produce higher resident and employee retention, reduce turn over and to train cost PLUS attract great residents and employees to our community. Begining with an onsite culture that produces loyalty. Toni will show you three amazing programs that inspire relationships that love you back. The economy of loyalty seminar includes “Human School” with 6 great human habits that produce positive change. “Who we are” in small micro-moments leans us toward positive change or drama. This program demonstrates how learning little human habits builds a loyal economy to inspire renewals, referrals, and reviews. This program includes character building, habits for positive change, reputation management, social media marketing, resident relations and customer service. Bring the total team including maintenance. Anyone who talks to a customer that you want to keep an employee should attend! This program is also perfect for the supplier members and their staff. Come one, come all to a brand new seminar by Toni Blake, The Economics of Loyalty!
This seminar is perfect for all Property Management Team Members and Vendor Partners.
Toni Blake is a popular international speaker, consultant, author and comedienne inspiring thousands of multifamily apartment industry professionals every year. With over 30 years of training experience, her “laugh while you learn” approach has made Toni one of the most sought-after experts in her field. As a published author, Toni’s ideas have been published in dozens of trade magazines and blogs across the country. Toni has been honored with the Multifamily PRO “Industry Legend” Award and was selected by the National Apartment Association as one of the industry’s “Marketing Gurus.” She is recognized for her research and innovative concepts in customer service, sales, marketing and social media. Toni was again honored at the Multifamily PRO “People’s Choice Awards” winning awards for “Educational Excellence” and “Imagination and Innovation.” Utilizing her multi-lingual talents, Toni was a featured speaker at the ISTA Conference in Kassel Germany, presenting IN GERMAN to an audience of 260 German multifamily professionals. She currently serves as President of TotallyToni.com and lives in Northern Colorado with her husband.
Dates: Wednesday, October 10th
Location: Copper Creek Golf Course, Pleasant Hill
Times: 8:30AM -3:30PM
Registration starts at 8AM and Program starts at 8:30AM
Taco Bar Lunch Included
CEC: 6 hours